Frequently asked questions
Everything you need to know about codes, pricing, delivery and technicians.
General
What is MACHFIX?
A Saudi platform for heavy equipment spare parts. Type a fault code to see the cause and fix, and if you need a part we'll quote it for you or send a technician.
What are your working hours?
We receive orders 24/7 on the website or WhatsApp, and reply from 9 AM to 5 PM every day except Friday.
Which brands do you work with?
We focus on CAT and JCB, and supply parts for other brands on request, such as Komatsu, Volvo CE, Hitachi, Doosan.
Fault codes
Is the code lookup free?
Yes, completely free with no sign-up.
Where do I find the fault code?
It shows on the machine's display or through a diagnostic tool. If you can't read it, take a photo of the screen and send it to us on WhatsApp.
Is the suggested fix guaranteed?
Fixes are for guidance only; the final diagnosis comes from a technician who sees the machine. If the problem isn't solved, request a technician from the same page.
I can't find my code. What should I do?
Send it to us on WhatsApp with the machine brand and model. We'll reply and add it to the site.
Pricing & payment
I don't know the part number. What should I do?
Choose "I don't have the part number" and enter the brand, model, machine serial number and a description of the part, then send a photo on WhatsApp. We'll find the right number.
How do I request a quote?
From the "Get a quote" page: by part number, or by machine model and serial number if you don't know the part number. No sign-up needed.
How long does a quote take?
We reply with the price as fast as possible during working hours (9 AM–5 PM, except Friday).
What's the difference between genuine and aftermarket parts?
Genuine parts come from the machine manufacturer. Aftermarket parts come from another maker with certified quality and a lower price. We state the type for every part in the quote.
Do prices include VAT?
The quote shows the price before and after 15% VAT.
What payment methods do you accept?
mada, Visa, Tabby, Tamara, Bank transfer. You can also pay in instalments with Tabby or Tamara.
Delivery & returns
Which cities do you deliver to?
We deliver parts across all regions of Saudi Arabia.
How long does delivery take?
It depends on part availability and your city, and we state it in the quote before you pay.
Can I return a part?
Contact us on WhatsApp before buying and we'll explain the return and exchange terms for that part.
Wholesale & companies
Do you offer wholesale prices for companies?
Yes. Register a free business account; once approved you can send wholesale orders as a table or Excel file and track them all from your account.
How do I register a business account?
From "Business account" at the top: enter your company name, CR number and contact details, then confirm your email. We review and approve accounts within one business day.
We're a company. Can we order a single part?
Of course. "Get a quote" is for everyone, individuals and companies. "Wholesale orders" is for long lists.
Can I upload an Excel file with all parts?
Yes. Arrange the columns as part number, description, quantity, and upload it on the wholesale page. You can also send it on WhatsApp.
Do you issue official quotations?
Yes, an official quotation in your company's name and VAT number.
Technicians
Where are technicians available?
Currently in Dammam, expanding to more cities soon.
How much does a technician visit cost?
We confirm it with you before the visit based on the fault and machine location. No payment before you approve.
I'm a technician. How do I join?
Fill in the "Join as a certified technician" form and we'll contact you on WhatsApp.
Message us on WhatsApp or email us, and we'll reply during working hours.